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Our service areas

The Queensland public sector is focused on providing services to Queenslanders, effectively, and delivering the government’s objectives for the community. A skilled, capable and ethical workforce, as well as high-performing leaders and organisations, are crucial to achieving this.

The Public Sector Commission (PSC) supports the public sector to deliver on the government’s objectives, and to be the best it can be through the administration of the Public Sector Act 2022 (PS Act) and the Public Sector Ethics Act 1994 (PSE Act). We aspire to deliver services designed to build sector capability and readiness to address challenges with a professional, ethical, diverse and highly capable workforce.

Our role is to ensure best practice and system-wide implementation of the Acts we administer, which we do through the following six areas of expertise:

  1. Strategic workforce analysis and planning
  2. Human resources (HR) policy and public administration
  3. Capability and development
  4. Leadership pathways
  5. Talent management
  6. Diversity and inclusion

We primarily work with chief executive officers, senior leaders and HR practitioners to ensure they are prepared for future workforce challenges, to build their capability and to help them embed good workforce practices across the sector.

Learn about the specific client services we provide.

  • Collate, analyse and report on workforce data, including employee demographics and job performance.
  • Prepare and publish conduct and performance data supporting the government’s commitment to transparency and accountability.
  • Track and report full-time staffing levels (FTE), behaviour and performance to public sector governance bodies.
  • Partner with agencies to research and respond to workforce trends.
  • Manage the Working for Queensland employee satisfaction survey and use results to enhance workplace strategies.

  • Establish professional standards and frameworks for leadership development.
  • Organise and manage leadership performance assessments and development programs.
  • Partner with organisations to deliver programs to build a pipeline of future leaders, ensuring continuous improvement in contemporary leadership practices.

Chief executive officers services

  • Executive recruitment
    • Chief executive search and recruitment activities, including approvals and onboarding.
  • Executive advisory service
    • Coaching and advice to help sector leaders operate at a system-level, work collaboratively and think strategically.
    • Assistance to smoothly manage organisation changes, including machinery-of-government administrative arrangements.
  • Conduct and performance support

Senior leader services

Senior leaders include heads of corporate, chief HR officers, senior executive service and senior officers.

  • Senior leaders advisory service
    • Advice to manage complex workplace challenges, including practical guidance to manage difficult people matters and organisational changes.
    • Assistance to smoothly manage organisation changes, including machinery-of-government administrative arrangements.
    • Specialist advice through the Conduct and Performance Excellence (CaPE) and HR Assist service.

HR practitioner services

This group includes practitioners involved in recruitment, onboarding, learning and development, organisational change, performance and employee relations.

  • HR practitioner advisory service
    • Advice on how to interpret and apply Queensland public sector HR legislation, directives and guidelines.
    • Specialist advice on complex HR matters through the Conduct and Performance Excellence (CaPE) and HR Assist service.
    • Assistance to smoothly manage organisation changes, including machinery-of-government administrative arrangements.
  • Tools to build employee understanding and capability
    • Learning materials and development opportunities to help public servants understand the rules, guidelines and the expected behaviours for working in the Queensland public sector.
  • Workforce data reporting
    • Assistance to capture, analyse and report monthly and quarterly workforce data
    • Administration of the annual Working for Queensland survey, including identifying workforce trends.

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